shipping



Artficial.com offers free shipping worldwide and all orders are DDP (Delivery Duties Paid).

Each Artficial Clone is manufactured just for you, therefore you must take into account manufacturing time plus shipping time, which usually takes 3-5 working days.
Artficial ships using trusted couriers such as DHL and UPS.

SHIPMENT TRACKING
When you purchase through Artficial.com you will receive an email providing the tracking number related to the order. To monitor the status of the order, you may visit the selected courier website and insert the tracking number.


returns



For any reason, customers can return the order for a refund within 14 days from the receipt of the merchandise. Items must be returned in the same original conditions and with its original packaging. In order to start the refund process, customers can contact Artficial Customer Service, stating the order number and reason for return.

REFUND
The credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). The refund procedure may take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed.
Orders paid by credit card will be refunded to the original card used during checkout.

TERMS AND CONDITIONS OF RETURN
The returned items must be sent back in their original packaging together with all the materials received with the item/s and should have a copy of the invoice inside.

The item/s must be unharmed, not displayed, dirty or altered.

If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost.

Authorized returns must be shipped using the courier suggested by Artficial.com in the email providing the return instructions.

INSURANCE
From the moment of dispatch the package is fully insured against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our Customer Service for support. We do not offer returns based on these accusations once the package has been signed for.

FAILED DELIVERY
By placing an order, customers establish a commercial relationship with Artficial.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver),or if the customer refuses to collect the parcel, the parcel will be returned to the sender Artficial.com at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.